Quality Systems
Committed to delivering high-quality products and exceptional customer support through internationally recognized standards.
Our Commitment to Quality:
Neproplast is dedicated to providing products that consistently meet customer expectations and comply with international standards. Our Quality Systems ensure that every product undergoes rigorous checks and adheres to ISO 9001:2015, SASO, UL 651, NSF (61, 14), FM 1316, and WRAS certifications.
- 1. ISO 9001:2015:
International standard for Quality Management Systems, ensuring consistent product quality.
- 2. SASO:
Saudi Quality Certificate demonstrating compliance with national standards.
- 3. UL 651:
Safety and quality certification recognized internationally.
- 4. NSF 61, 14:
Ensures products meet public health and safety standards.
- 5. FM 1316:
FM approval for quality, safety, and reliability in critical applications.
- 6. WRAS:
Safety and quality certification recognized internationally.
Customer Service Commitment:
Our customer support extends across all stages — prior, during, and after sales. We provide transparent product data, technical guidance, standard compliance certificates, complaint resolution systems, and sample provision to ensure our clients have the resources they need for successful projects.
- Product Data Sheets: Comprehensive product information, including identification details and verified quality standards, ensuring full compliance and reliability.
- Technical Inquiries: Support for any technical questions to optimise product use and compliance.
- Standard Compliance Certificates: Verification of product adherence to international and local standards.
- Complaint Systems : Structured process to address customer concerns and implement corrective actions.
- Sample Provision : Providing product samples to demonstrate quality and facilitate customer evaluation, ensuring approval prior to full-scale production.